FAQs

Artisana is an online marketplace dedicated to showcasing and promoting the work of local Indonesian artisans. We provide a platform for artisans to showcase their unique craftsmanship, connecting them directly with customers who appreciate authentic, handmade products. By supporting Artisana, you’re not just buying a product; you’re supporting local communities and preserving traditional Indonesian craftsmanship.

At Artisana, you’ll discover a wide range of handmade products that reflect the rich cultural heritage of Indonesia. Our marketplace features everything from woven textiles and traditional batik clothing to beautifully hand-carved wooden crafts and exquisite silver jewelry. Whether you’re looking for home decor, fashion accessories, or spiritual tools with a touch of Indonesian charm, you’ll find it all on Artisana.

We take great pride in curating a selection of products that embody the highest standards of craftsmanship and authenticity. Before being featured on our platform, each artisan and their products undergo a detailed and careful review process to ensure they meet our quality criteria. We prioritize artisans who use traditional techniques and sustainable materials, promoting ethical practices and preserving cultural heritage. Additionally, customer feedback and reviews help us continually improve and maintain the quality of products available on Artisana.

When you purchase from Artisana, you’re not only acquiring a beautiful handmade product; you’re also making a positive impact on local Indonesian communities. A significant portion of the proceeds from each purchase goes directly to the artisans, providing them with fair compensation for their skills and supporting their livelihoods. Additionally, by supporting traditional craftsmanship, Artisana helps preserve cultural heritage and empower artisans to continue practicing their craft for generations to come. Your purchase on Artisana contributes to the sustainable development of local communities and fosters economic empowerment for artisans across Indonesia.

1. How do I make a purchase on your website?

To make a purchase, simply browse our showroom and workshop, then add the desired items and/ or classes to your shopping cart by clicking on the “shopping cart” button located in the middle of  each product.

2. Do I need to create an account to make a purchase?

While creating an account is not mandatory, it can streamline the checkout process for future purchases and allow you to track your order history. You can also choose to checkout as a guest if you prefer.

3. What payment methods do you accept?

For this moment we accept various payment methods including credit/debit cards and PayPal. You can select your preferred payment method during the checkout process.

4. Is my payment information secure?

Yes, we prioritize the security of your payment information. Our website uses encryption technology to ensure that your payment details are transmitted securely. Additionally, we do not store your payment information on our servers after the transaction is complete.

5. Can I modify or cancel my order after it has been placed?

Unfortunately, once an order has been placed, it cannot be modified or canceled through the website. However, you can contact our customer support team as soon as possible to see if any changes can be made.

6. How can I track the status of my order?

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your order through the carrier’s website.

7. Do you offer international shipping?

For now we only offer national  shipping for Indonesia. Shipping costs and delivery times may vary depending on the destination in Indonesia. You can enter your shipping address during checkout to see available shipping options and costs.